FANTUNYUNAS LTD Return Policy

FANTUNYUNAS LTD, located at Suite 8665 61 Bridge Street, Kington, United Kingdom, HR5 3DJ, aims to ensure your complete satisfaction with our products. This Return Policy outlines the conditions, procedures, and timelines for returning items purchased from us.

1. Eligibility for Returns

  • Timeframe: You may return eligible items within [X] days from the date of delivery. Items must be in their original condition, unworn, unwashed, with all tags attached, and in the original packaging.
  • Exceptions: Certain items may not be eligible for return, including personalized products, clearance items marked as “Final Sale,” and intimate apparel for hygiene reasons. These exclusions will be clearly indicated on the product page at the time of purchase.

2. Initiating a Return

  • Contact Customer Service: To start the return process, please contact our customer service team via email at [Email address] or phone at +44 9546707475 within the return timeframe. Provide your order number, details of the items you wish to return, and the reason for the return.
  • Return Authorization: Our customer service team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number and provide you with return instructions, including the shipping address.

3. Return Shipping

  • Return Shipping Costs: Unless the return is due to our error (such as a damaged item or incorrect product shipped), you are responsible for the cost of return shipping. We recommend using a trackable shipping method and obtaining proof of postage to ensure your return is properly documented.
  • Pre – paid Return Labels: In some cases, we may provide a pre – paid return label for eligible returns. This will be communicated to you when you receive your RMA number.

4. Refunds and Exchanges

  • Inspection of Returned Items: Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria for a return. The inspection process usually takes [X] business days.
  • Refund Processing: If your return is approved, we will process your refund within [X] business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your financial institution to process the refund and reflect it in your account.
  • Exchanges: If you wish to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to availability, and additional shipping charges may apply.

5. Damaged or Defective Items

  • Reporting: If you receive a damaged or defective item, please contact our customer service team immediately within [X] days of delivery. Provide detailed photos of the damage or defect along with your order information.
  • Resolution: We will either issue a full refund, send a replacement item, or provide a partial refund, depending on the nature of the problem and your preference. In case of a damaged or defective item, we will cover the cost of return shipping.

6. Non – Compliance with Return Policy

  • Rejected Returns: If the returned items do not meet the requirements of our Return Policy (e.g., not in original condition, past the return timeframe), we will notify you and may return the items to you at your expense or dispose of them, depending on the circumstances.

7. Contact Us

If you have any questions, concerns, or need further assistance regarding our Return Policy, please contact us at:

FANTUNYUNAS LTD

Suite 8665 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

Phone: +44 9546707475